Employee engagement = satisfaction + motivation
American psychologist Frederick Herzberg’s Motivation-Hygiene Theory proposes that people are influenced by two factors: those that impact motivation and basic factors that influence job satisfaction.
Hygiene factors determine a person’s level of satisfaction with their job and strongly influence employee retention. If they are not met, they lead to job dissatisfaction and cause employees to look for better opportunities elsewhere.
Motivation factors influence how a person performs on the job. When an employee is motivated, they invest more of themselves in their work and strive to do better.
To have engaged employees, organizations
should invest on both employees’ satisfaction and motivation. High engagement
should be organization’s top priority. Organizations with genuinely engaged
employees have higher retention, productivity, customer satisfaction,
innovation, and quality. They also require less training time, experience less
illness, and have fewer accidents.